WLR Closure

When you say ‘everyone…’

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Yes. We mean everyone. Business and home. And it’s not just your phone services you need to think about. It’s everything else that currently uses the old phone network – all your non-voice services connected to PSTN or ISDN lines such as alarms, EPOS machines, door entry systems, CCTV, and faxes.

Sounds a bit drastic. Why are you doing it?

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PSTN has been the backbone of the UK’s phone network for decades. But we’ve all seen the dramatic changes in technology over the past few years, especially recently. It’s all around us: smartphones, apps, the cloud, Zoom, Internet of Things, and so on.

What you probably don’t notice is the infrastructure that makes everything work. The telephone lines strung across the streets, the web of copper cables buried beneath you, some of which have been there since the 19th century.

So, IP is better than PSTN?

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Yes. As an essentially 20th century technology, the PSTN network is increasingly out of kilter with the demands of modern communications. As people switch to mobile and internet communications, everyone demands much more than the traditional technologies were designed to deliver. It’s now time to leap forward from PSTN to IP and embrace the boundless possibilities of digital

2027. That’s years away. Why are we talking about this now?

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We need to start planning your move today because there could be a lot to do. Remember, it’s not just about calls. Everything connected to your phone lines, like door entry systems and alarms needs to reviewed. Many businesses have already embraced an all-digital model by moving their communications to the cloud, making calls over the internet, and embracing video conferencing.

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Will we be better off with digital?

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The move to all-digital isn’t just because the old phone system is old. It’s also because all-digital communications are so much better. Even at the basic level, you’ll be able to make and take calls on any device, from wherever you are on the same number. You’ll be able to link your business applications and systems to video chat, calls and collaboration, so you’re closer to customers and colleague. And, with everything stored in the cloud, you’ll be able to access your systems from anywhere and work from any location. 

Factor in the lower costs that IP can bring and it makes sense to get your skates on and go digital as soon as you can. There’s no need to wait until the last moment.

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Next Steps...

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Many businesses have already successfully made the move to digital and are enjoying the benefits of a cloud-based phone system.

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To get ready for the switchover, follow these five steps:

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1. Get the right connectivity

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All businesses need robust, high-quality internet connectivity, whether it’s fixed or mobile. Cloud-based applications demand resilient, high-bandwidth, low-latency connectivity. Digital voice and collaboration services are the same and rely on a high-quality internet connection to deliver clear voice calls, jitter-free video conferencing, and real-time collaboration tools.
We all need connectivity that meets today’s needs and future demands.

Upgrading to digital voice and collaboration services is a great opportunity to review your business internet connectivity. Is it robust and resilient? Do you have enough capacity to comfortably handle today’s applications, plus all the new technology that’s coming down the line (the Internet of Things, for example)? What about latency? Will other applications interrupt your voice services?

How we can help

We have connectivity and networking covered with a comprehensive range of access technologies, speeds, and resilience options. We can recommend the best options for your business based on your situation and what you want to achieve.

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2. Check voice line connections

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Before you get started, find out what other systems are reliant on your voice line.

For example, door entry systems, alarms, lift emergency lines, payment terminals and cash machines could all be using old PSTN phone lines. We call them ‘special services’.

Upgrading to digital will have an impact on how these special services work, so it’s vital to track down everything that’s running on the PSTN and ISDN lines.

Basically, there are three options for upgrading:

• Switch the devices to an IP mode (if available).

• Speak to a special service provider about upgrading to an IP equivalent.

• Use an Analogue Telephone Adapter (ATA) device that converts the special services analogue signal to digital (IP). This will enable the special service to work with the new digital service.

How we can help

We offer an increasing range of services that can help to minimise the impact of upgrading to a digital voice and collaboration service.

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3. Engage, educate, and excite

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The benefits of a digital phone service will be clearer when everyone is better informed and engaged in the switchover.

If your teams are energised and excited about the new kit, they’re more likely to help you tap into those benefits.

How we can help

All our services come with comprehensive user guides and support materials. We also have a range of training packages to choose from, depending on the type of upgrade.

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4. Think hardware

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When upgrading to digital voice, don’t just replace existing handsets with an equivalent IP model. This is a great opportunity to step back and understand how your employees use the hardware.

For example, as flexible working patterns are now more popular, employees might be hot-desking in the office, or working from home. Perhaps, supplying everyone with an IP headset and softphone client might be a better option rather than giving everyone a desk phone.

There’s no right or wrong answer. Maybe, a hybrid approach to supplying headsets and handsets will be perfect for your business.

How we can help

We have an extensive range of IP devices and apps. You may also be able to reuse some of your current equipment with the new digital service. Ask us for advice if you’re not sure.

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5. Seize the opportunity for change

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Upgrading to a digital phone service will present new ways of working and opportunities for you to change the way your business communicates.

Cloud-based systems can easily integrate mobile devices and apps. They’ll provide detailed reporting, which will help gather insights about customer and employee behaviour. But, more importantly, they’ll enable your business to work differently. It’s an opportunity to re-evaluate and maybe introduce flexible and remote working to allow employees to work from any device or location at any time.

It’s also worth thinking about your current phone lines and existing phone numbers. If your customers are already familiar with the numbers, it may be worth keeping them and porting them to the new service.

Ready to get started?

Upgrading to a digital phone service will present new ways of working and opportunities for you to change the way your business communicates.

Cloud-based systems can easily integrate mobile devices and apps. They’ll provide detailed reporting, which will help gather insights about customer and employee behaviour. But, more importantly, they’ll enable your business to work differently. It’s an opportunity to re-evaluate and maybe introduce flexible and remote working to allow employees to work from any device or location at any time.

It’s also worth thinking about your current phone lines and existing phone numbers. If your customers are already familiar with the numbers, it may be worth keeping them and porting them to the new service.

How we can help

We can help you to navigate planning, choose, and install a digital phone system that’s right for your business. Find out more about stepping up to digital for small and medium business, corporate, or the public sector.

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